A. Right of a Patient

Patient Rights
1. Right to Respect and Dignity: To be treated with courtesy, compassion, dignity, and without
discrimination.
2. Right to Safe and Quality Care: To receive safe, evidence-based, and high-quality medical treatment.
3. Right to Information: To receive clear information about diagnosis, treatment options, risks, benefits, and costs.
4. Right to Informed Consent: To receive proper explanations before any investigation or procedure and to give voluntary consent.
5. Right to Privacy and Confidentiality: To have personal and medical information kept confidential.
6. Right to Participate in Care Decisions: To ask questions, seek clarification, and actively participate in treatment planning.
7. Right to Second Opinion: To seek another medical opinion and receive copies of relevant medical records.
8. Right to Transparency in Billing: To receive clear, itemized, and fair billing without hidden charges.
9. Right to Access Medical Records: To obtain prescriptions, investigation reports, and medical summaries as per clinic policy.
10. Right to Grievance Redressal: To express complaints or feedback and receive a timely and fair response.
RAJARHAT PAIN CLINIC, NEWTOWN, KOLKATA

Patient Responsibilities
1. Provide Accurate Information: To share correct and complete details about medical history, medications, allergies, and previous treatments.
2. Follow Medical Advice: To adhere to prescribed treatment plans, medications, and follow-up schedules.
3. Respect Healthcare Staff and Other Patients: To maintain courteous behavior and respect the rights and privacy of others.
4.Maintain Appointments and Punctuality: To arrive on time and inform in advance if unable to attend scheduled appointments.
5. Follow Clinic Rules and Safety Protocols: To comply with clinic policies, infection control measures, and safety guidelines.
6. Take Responsibility for Personal Health: To actively participate in recovery, rehabilitation, and lifestyle modifications.
7.Maintain Discipline and Decorum: To avoid disruptive behavior and maintain a peaceful clinic environment.
8. Clear Financial Obligations Promptly: To pay consultation and treatment charges as per clinic policy.
9. Respect Clinic Property: To take care of clinic facilities and equipment.
10. Provide Honest Feedback: To share feedback, suggestions, or concerns to help improve service quality.

2. Right of the Physician

B. Right of the Heath workers
C. Consultation Charges
D. Procedural Charges
E. Refund Policy
F. Complaint policy etc.